From a vendor perspective, license and maintenance costs represent significant income. However from a customer perspective they represent significant cost. More and more companies are expressing dissatisfaction with the cost of support from product vendors. In some cases vendors are generating over 90% operating profits. Improving operational efficiency requires a new support model focused on expanding innovation, reducing costs, improving performance, and eliminating limitations associated with tying vendor software with support. With TechBlue Advanced Support our customers are able to focus more of their resources on strategic, mission-critical improvements that drive performance, and leverage dedicated, round-the-clock support for capability sustainment and enhancement.
Source: Gartner IT Key Metrics Data FY 2014
TechBlue Advanced Support can be rolled out in as little as a few days, providing support quickly and efficiently
We deliver TechBlue Advanced Support services covering Oracle, FICO, Amazon Web Services and Microsoft technologies. And as a result of our support team expertise, we are continually adding to our list of capabilities.